Information Technology Division
Fortune 500 Commercial Bank
The enterprise information technology division of the large commercial bank was a strong and vital resource to the organization. They were solid business partners with the retail, commercial and wholesale sides of the bank, maintaining and improving their sound technology platforms.
The bank was in the early stages of instilling new corporate values via an organization-wide campaign but was experiencing slow progress. While the IT division had consistent emphasis on the new corporate values from their Senior Leadership Team, there was a need to connect and relate the concepts to day-to-day operations throughout the organization; front line employees viewed the value campaign as another program that would fade with time.
Overall, the IT organization exhibited many positive traits that contributed to a relatively healthy and efficient work environment. Among these were the knowledge, technical competence, and integrity of the team members, along with recent efforts to improve communication, teamwork, and leadership. While there was effective collaboration in crisis mode and around specific tasks or projects, there was a need for improved proactive and creative teamwork.
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